NHIS Customer Survey - IHMS HMO | Leading HMO in Nigeria | Affordable and Reliable Health Insurance Company in Nigeria.

For over 20 years, we have been serving our enrollees back to back, striving hard to provide the highest level of satisfaction possible,

Your feedback goes a long way to help us serve you better. Kindly fill the form below and let us know how we can serve you better.

Age

Sex

Highest education

Marital status

How long have you been on IHMS scheme?

Did you use the scheme last year (2021)?

If yes, what for? (tell us what you sought care for)

2. How familiar are you with NHIS Benefits?

3. How satisfied are you with services received under the NHIS Plan?

4. How quickly were your concerns/needs attended to?

5. How do you rate the quality of our services in terms of meeting your perceived needs?

6. Overall how do you feel about accessibility of our customer service/contact centre?

7. Overall how would you rate the cost of our services?

8. Rate the performance of your health care facility (Hospital)

9. Do you doubt the ability of the scheme to meet your need?

10. How likely is it that you will recommend NHIS to others?

11. Any comments or recommendation?

12. In the light of your comment/recommendation, if you feel we need to reach you to resolve a complaint, kindly provide your phone number, (Optional)