Customer Satisfaction Survey - HMO Company | IHMS Leading Social Health Insurance, Family Health Care in Lagos, Nigeria

For over 20 years, we have been serving our enrolees back to back, striving hard to provide the highest level of satisfaction possible,

Your feedback goes a long way to help us serve you better. Kindly fill the form below and let us know how we can serve you better.

1. Name of Organization/Employer

Sex

Highest education

Marital status

How long have you been on IHMS scheme?

Did you use the scheme this year (2021)?

If yes, what for? (tell us what you sought care for)

2) How familiar are you with your plan coverage and benefits?

3. Are you aware of the exclusions?

4. How satisfied are you with services received under the IHMS Plan?

5. How quickly were your concerns/needs attended to?

6. How do you rate the quality of our services in terms of meeting your perceived needs?

7. Overall how do you feel about accessibility of our customer service/contact centre?

8. Rate the performance of your health care facility (Hospital)

9. How likely is it that you will recommend IHMS to others?

10. Any comments or recommendation?

11. In the light of your comment/recommendation, if you feel we need to reach you to resolve a complaint, kindly provide your phone number, (Optional)